Imagine this; Your money is stuck in a failed transfer. Your card just got blocked. Your account suddenly shows transactions you never made. You’re panicking, and the first thing you do is frantically search “customer care number for my bank.” But then you find yourself drowning in results, some from 2023, some from random aggregator websites, and a few that might be outright scams designed to steal your login credentials.
This situation plays out thousands of times every week in Nigeria, and it doesn’t have to happen to you. The problem isn’t that banks and fintechs don’t have customer care numbers. They do. The problem is finding the real ones without falling victim to outdated information or fake contacts.
Every customer care number, email address, and WhatsApp contact listed here comes directly from official bank and fintech websites and verified social media accounts. No aggregators. No third-party directories. No guesswork. Just verified information pulled straight from the source.
Nigeria’s banking sector includes 26 active commercial banks, each maintaining 24/7 customer care operations, and 18 major fintech companies operating in payments, lending, savings, and investments. All of them publish at least one official phone line, email support, and most offer WhatsApp or in-app chat support. When your money is on the line, knowing the real number to call is the difference between a 5-minute resolution and hours of frustration.
Why These Numbers Matters?
Before you dial, understand this: calling the wrong customer care number (or a scam number pretending to be legitimate) puts your account at risk. Scammers harvest fake customer care numbers and get them onto aggregator sites and old blog posts specifically because people are stressed and desperate when they need them. One wrong call and you’re sharing your account details with criminals.
The numbers below are verified directly from official sources. If your bank publishes it on their website and verified social media accounts, it’s here.
All 26 active commercial banks publish at least one 24/7 phone line and a customer care email address. Most also offer WhatsApp support through dedicated numbers or virtual assistants in their mobile apps. Here’s where to reach them:
Access Bank
Phone: 0700-225-5222-377, 01-271-2005-7, 01-280-2500 Email: contactcenter@accessbankplc.com Escalation email: cc-ombudsman@accessbankplc.com Twitter/X: @myaccessbank
Citibank Nigeria
Citibank Nigeria operates as a corporate and institutional bank. It does not publish a retail customer care line.
Ecobank Nigeria
Phone: 0700 500 0000, 0800 326 2265 Email: ecobankenquiries@ecobank.com Twitter/X: @ecobank_nigeria
Ecobank’s Rafiki digital assistant is available inside the app.
Fidelity Bank
Phone (TrueServe): 0700 343 35489 Phone (IVY): 0903 000 0302 International: +234 908 798 9069 Email: true.serve@fidelitybank.ng WhatsApp: 0903 000 5252 Twitter/X: @fidelitybankplc.
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First Bank;
Phone (FirstContact): 0700-347-782-668-228 Additional lines: +234 201 905 2326, +234 201 905 2000, and +234 201 448 5500 Email: firstcontact@firstbanknigeria.com Complaints email: firstcontact.complaints@firstbankgroup.com WhatsApp: 08124444000 (send ‘Hi’ to start) Twitter/X: @FirstBankngr | @FBN_help
FCMB
Phone: 07003290000, 02012798800, 02012272800 Email: customerservice@fcmb.com WhatsApp: 09099999814, 09099999815 Twitter/X: @MyFCMB | @fcmb_help
Globus Bank
Phone: 0201 466 1000, 0201 225 9000 Email: contactcenter@globusbank.com Twitter/X: @GlobusBankNG
GTBank
Phone (GTConnect): +234 201 448 0000 Additional lines: +234 700 4826 66328, +234 802 900 2900, +234 813 985 6000 Email: via web form on gtbank.com Twitter/X: @gtbank Twitter customer support: @gtbank_help
GTBank’s Mate AI assistant handles support inside the app.
Jaiz Bank
Phone: 0700 7730000 Additional lines: +234 708 063 5500, +234 708 063 5555 Email: customercare@jaizbankplc.com Twitter/X: @JaizBankNG
Keystone Bank
Phone: +234 700 2000 3000, 070 4600 4000 Additional lines: 02013448668, 02014485743 Email: contactcentre@keystonebankng.com Twitter/X: @keystonebankng
Live chat is available directly on keystonebankng.com.
Lotus Bank
Phone: 0700 568 872 265, 07000100000 Email: support@lotusbank.com Twitter/X: @LotusBank
Optimus Bank
Phone: +234 201 906 3600 Email: opticonnect@optimusbank.com Twitter/X: @OptimusBank
Parallex Bank
Phone: 070072725539 Email: customercare@parallexbank.com Twitter/X: @parallexbankng
Polaris Bank
Phone: 0700-759-32265 (0700-POLARIS) Additional lines: 0806 988 0000, 01 297 9500, 01 270 5850 Email: Yescenter@polarisbanklimited.com Twitter/X: @PolarisBankLtd
PremiumTrust Bank
Phone: +234 700 773 6486, 0201 330 2777 Email: contactpremium@premiumtrustbank.com Twitter/X: @thepremiumtrust
Providus Bank
Phone: 0700-776-84387 (0700-PROVIDUS) Email: businessconcierge@providusbank.com Fraud desk: frauddesk@providusbank.com Twitter/X: @ProvidusBank
Signature Bank
Phone: +234 700 0072 7272 Email: customercare@signaturebankng.com Twitter/X: @Signaturebankng
Stanbic IBTC Bank
Phone: 0700 909 9099, +234 1 422 2222 Email: customercarenigeria@stanbicibtc.com Twitter/X: @StanbicIBTC
Standard Chartered Bank Nigeria
Phone: +234 201 270 4611, +234 800 123 5000 (toll-free) Corporate line: +234 201 236 8220 Email: clientcare.ng@sc.com Twitter/X: @StanChart @StanChartNG
Sterling Bank
Phone: 0700STERLING (070078375464), 02018888822 Additional line: 07008220000 Email: customercare@sterling.ng WhatsApp: +234 916 031 3000 Twitter/X: @sterlinghelp | @Sterling_Bankng
SunTrust Bank
Phone: 0700-134-7868, +234-1-2802142 Email: helpdesk@suntrustng.com WhatsApp: +234 708 507 8034 Twitter/X: @SunTrustNG
Union Bank
Phone: +234 700 700 7000 (UnionCare), +234 907 007 0001 Additional line: +234 1 2716816 Email: customerservice@unionbankng.com Twitter/X: @UNIONBANK_NG
Former Titan Trust Bank customers: your account is now under Union Bank. Use these contact details.
UBA
Phone: 0700-225-5822 (0700-CALL-UBA) Additional line: 02-012808822 Fraud desk: 02-012808800 Email: cfc@ubagroup.com WhatsApp: Chat with Leo on WhatsApp, Facebook, or Messenger Twitter/X: @UBAGroup @UBACares
Unity Bank
Phone: +234 7057 323 225, 0708 066 6000 Additional line: 09-8734331 Email: we_care@unitybankng.com Twitter/X: @UnityBankPlc
Wema Bank
Phone: 0700PURPLE (07000787753), +234 803 900 3700 Additional lines: +234 1 277 7700-9 Email: purpleconnect@wemabank.com WhatsApp: 09044411010 Twitter/X: @wemabank
Zenith Bank
Phone: 0700-ZENITHBANK (0700-936-4842265), 0201-278-7000 Additional lines: 0904-085-7000, 091-1987-7000 Email: zenithdirect@zenithbank.com WhatsApp: 07040004422 (ZiVA assistant) Twitter/X: @ZenithBank
Fintech Customer Care Numbers in Nigeria 2026
The fintech space operates differently from traditional banking. Most fintechs route support through in-app chat, email, or phone—sometimes all three. A few explicitly avoid certain channels for security reasons (more on that below). What matters is that all 18 major fintechs listed here publish at least one verified way to reach them.
ALAT by Wema
Phone: 07000787753, 08039003700 Email: help@alat.ng Twitter/X: @alat_ng
Bamboo
Phone: +234 (02) 018880295 Email: support@investbamboo.com Twitter/X: @investbamboo
Branch Nigeria
Email: nigeria@branch.co Twitter/X: @branch_ng
Branch does not publish a phone number. Support is handled through in-app chat.
Carbon
Email: customer@getcarbon.co Twitter/X: @get_carbon
You can safely access support through In-App Support Ticket and the Web Contact Form.
Chipper Cash
Phone: +1 844 386 3753 (US line) Email: support@chippercash.com Twitter/X: @chippercashapp
For Nigerian users, in-app chat is the primary support channel. The published phone number is a US line.
Cowrywise
Phone: 07000 269 799 473 Email: support@cowrywise.com WhatsApp: 0903 000 0857 Twitter/X: @cowrywise
Eyowo
Phone: +234 1 7001520 Email: support@eyowo.com Twitter/X: @eyowo | @eyowohelp
FairMoney
Phone: 0201 700 1276, 01 888 5577 Toll-free number: 0800 000 3333 Email: help@fairmoney.io WhatsApp: +234 810 108 4635 Twitter/X: @fairmoney_ng
Flutterwave
Phone: 0700-FLUTTERWAVE (0700-358-883-79283), 01-888 9595 Email: hi@flutterwavego.com Twitter/X: @theflutterwave | @FlwSupport
Kuda Bank
Phone: 0700022555832 Email: help@kuda.com Twitter/X: @joinkuda Verified support account: @kudahelp_ng
Kuda does not offer WhatsApp or social media support. Per its official Twitter/X account: “For the safety of your account, we do not use social media for customer support anymore.” Use the phone line or email only.
Moniepoint
Phone: 0201 888 9990 Email: hello@moniepoint.com WhatsApp: +234 908 843 0803 Twitter/X: @moniepoint @Moniepointng
OPay
Phone (App & Card): 0700 8888 328, 020 18888 328 Phone (POS): 0700 8888 329, 020 18888 329 Email: customerservice@opay-inc.com WhatsApp: +234 916 599 8936 Twitter/X: @OPay_NG
PalmPay
Phone: 02018886888 Email (personal): support@palmpay.com Email (business): palmpay-business@palmpay-inc.com Twitter/X: @palmpay_ng
PalmPay does not list a WhatsApp number on its official website. Several WhatsApp numbers circulating online for PalmPay are not verified and have been linked to fraud. Do not use them.
Paystack
Phone: +234 201 631 6160 Email: hello@paystack.com, support@paystack.com Fraud email: fraud@paystack.com Twitter/X: @paystack | @PaystackSupport
PiggyVest
Phone: 0700 933 933 933 Email: hello@piggyvest.com, contact@piggyvest.com Twitter/X: @piggyvest
Renmoney
Phone: 0700 5000 500 Email: hello@renmoney.com Whistleblower email: whistleblower@renmoney.com Twitter/X: @Renmoney
Risevest
Phone: 0700 2255 7473 Email: hello@risevest.com Twitter/X: @Risevest
VFD Microfinance Bank (V Bank)
Phone: 0201 227 1396 Email: support@vbank.ng Twitter/X: @vbankng
What to Do When Your Bank or Fintech Won’t Resolve Your Issue
You’ve called. You’ve emailed. It’s been two weeks and nothing has changed. Before you give up or start posting angry tweets, know this: Nigeria’s Central Bank has a formal complaints process, and banks actually have to respond to it.
If you contact your bank or fintech about a problem and don’t get resolution within a reasonable timeframe,usually 2-4 weeks depending on the issue,you can escalate to the CBN’s Consumer Protection Department (CPD). This isn’t informal. This is an official regulatory body with actual enforcement power.
Here’s the exact process:
- Call the bank’s official 24/7 line and log your complaint formally. Before you hang up, ask for a ticket or reference number. Write it down. This reference number becomes your proof of contact and will speed up any future escalations.
- Send a follow-up email within 24 hours. Quote your reference number and describe the issue clearly. This creates a written record. Most banks use this email to open a formal case file.
- Wait two weeks. The CBN’s guidelines give most issues two weeks for resolution. For loan-related and excess-charges complaints, it’s 30 days. If nothing happens after that window, move to step 4.
- Escalate to the Central Bank. Email the CBN Consumer Protection Department at cpd@cbn.gov.ng with your complaint, reference numbers from the bank, and documentation of what went wrong and how long you’ve waited. The CBN will investigate and force the bank to respond properly.
This process works because banks fear CBN investigations more than they fear angry customers on social media. Don’t skip the first three steps—the CBN only takes escalations from people who’ve already gone through their bank’s process.
Official CBN Consumer Protection Department: Email: cpd@cbn.gov.ng Website: cbn.gov.ng/FinInc/FinLit/LodgeComplaint.html
How to Use This List Safely
This article only includes customer care contacts sourced directly from official bank and fintech websites and verified social media accounts at the time of research. We don’t pull from aggregator sites, third-party directories, or random websites because those are exactly where scammers plant fake numbers.
Important: Banks and fintechs update their contact information regularly. A phone number might change when departments reorganize. An email might become inactive. If you find an error or an outdated contact, please reach out and we’ll update it immediately. Our goal is to give you accurate, reliable information—not to send you to dead numbers or fake contacts.
This article was last verified in May 2026.
Quick Tips for Safe Banking Support
Before you call any customer care number (even one from this list):
- Go to the official website first. If the number here differs from what’s on the bank’s website, trust the website. Websites are harder for scammers to fake than blog posts.
- Never share your PIN or full account number unless you absolutely need to verify your identity. Most customer care reps only need the first few digits to identify your account.
- Be suspicious of calls you didn’t initiate. If someone calls you claiming to be from your bank, hang up and call the official number yourself. Real banks don’t call you asking for credentials.
- Use WhatsApp and in-app chat for non-urgent issues only. For sensitive matters like fraud claims or account restrictions, use phone or email where there’s a documented record.
- Always ask for a reference number. Every legitimate support interaction should generate a ticket or reference number you can quote in future communications.
Nigeria’s banks and fintechs are required by regulators to maintain proper customer support. When something goes wrong with your money, you have legitimate channels to fix it. Know the real numbers. Use them confidently. And don’t hesitate to escalate to the CBN if you’re not getting results.
